Shipping Policy
- We will deliver your order in 2 working days if we receive your order before 10 AM (time in USA) Monday through Friday.
- The orders placed within the cut off time will take 2dyas to be delivered.
- If we receive the order after that, we will ship it the next business day and it will be delivered within the next 2days.
- If the recipient cannot be reached, we will deliver the gift to a neighbor.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Returns Policy
At PickupFlowers, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will
replace it for no extra charge or
refund you the entire order value.
Substitution policy
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Customer Comments
Good service. Keep it up!
by Stephanie from United States
The coolest thing about pickupflowers.com is that they deliver through local florists. So they don't look withered or something. In fact, they looked just fabulous. Never got better service on the net.
Got to know that the flowers I ordered were delivered in good stead
by Jane from South Africa
Do philosophers like flowers? I think they do. That's why I decided to give some gift to my cousin, who is a professor. Spring was approaching and so was her birthday. As spring starts, flowers start appearing and why not greet her with some fresh spring flowers? Nice and delicately arranged assortment of flowers from pickupflowers.com did the trick. The philosopher was delighted and called me to say how happy she was. Nice selection and timely delivery from pickupflowers.com.
Thanks a lot for delivering the freshest flowers
by Thomas from United Kingdom
For someone working with the London police, my wife is a pretty tough lady. Actually, pretty and tough. So I need to give her gifts to make her remain happy. I decided to give her flowers bought from some website or the other, thinking that it was going to be just a common experience. But what turned out was a really good experience, because of pickupflowers.com. The freshest flowers from the garden exuding their natural fragrance were delivered at our place, which could bring a smile on even a policeperson's face. Thank you, pickupflowers.