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Good Fortune

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Free Chocolate Box
Good wishes in a Lourve weaved basket accessorized with festive ribbons. Sea Coconut Slices 130g, Organic Sea Birdnest 150g, Homemade Butter Choc Tortinas 128g, Taiwanese Shallot Egg Roll 72g and Yu Xin Tang Tie Guan Yin 80g.
Satisfaction Guarantee
 
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We accept Paypal, Credit Cards - Visa, Mastercard, American Express (Amex) and Discover and Google Checkout.
 
  • Hello, I want to thank you for the fast delivery and I want to say that's my pleasure to make deals with you!Many thanks. - Daniel Uno, Japan
  • Many thanks! It was a successful delivery and delightful surprise. - Maria Alaguru, Malaysia
  • Thank you very much and Merry Christmas to all your staff. I will definitely use your service again. - Mohamed Warsame, Saudi Arabia
  • I'd like to thank you for your service! She was very happy! and thank you for adding the chocolates! She loved it! - rayi suhardiman, Australia
  • I appreciate the service very much. It was really such a good experience for me and a damn good service too that also very very fast. Thank u so much. - PRIMA KUJUR, India
  • Thank you for all your help, the flowers have been received. It was a pleasure doing business with your company. - Andres Carvajal, United States
  • Oma Wulf phoned us to say how beautiful the flowers were. Also, Harald's sister sent us an email of the delivery, and we are all pleased. - Audrea Wulf, Canada

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

  • 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
  • 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
  • 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
  • 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Refund Policy:

At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.

  • Product Not Delivered.
  • Mismatch of the Delivered Product with description on the website.
  • Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.

Complaint Process:

At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to customerservice@pickupflowers.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.

Refund process in 3 easy Steps:

  • Customer should raise a Refund request within 30 days from the delivered date.
  • After verifying all the order information, we process the request for cancellation.
  • Post cancellation of the order, refund amount will reflect in your account within 5-7 business days.
    (Does not include Saturdays, Sundays and Holidays).

Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.

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