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We recognize that substitutions may be necessary. If we run out of a particular brand of Gift item, we may substitute with another available branded gift item of equal or greater value to ensure timely delivery.
We share your concerns about the protection of your personal information online. We will never share or sell your details to anybody. We believe in reducing the SPAM on the Internet and would not be sending you any marketing material unless you specifically request for it.
- Thanks a lot! I do appreciate a perfect delivery! I'll be back with new orders in the near future. - TCHALIDY SOHA V., Spain
- wow. Excellent service and system. I have never seen such quality of customer service before. Thank you. - Veronica Cordido, United States
- Thank you very much for your delivery, my daughter said the flowers where lovely. Thanks again. - Lorraine Rivett, Australia
- Thank you for working with me, and pushing the order thru. Yes I found out last night that there were 2 deliveries made. - Glenn Merritt, United States
- Thank you SO MUCH for your prompt & courteous response! It is IMMENSELY appreciated! - Kenneth Mac Pherson, United States
- Thank you, My mom just called me and was so happy. I am so glad this worked so well. Thank you so much. - Lynette McMullin, United States
- Thanks guys! You made my valentines shopping a lot easier and you had excellent customer service! I'll recommend you guys in the future for sure! - Brandon Blank, United States
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.
At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to firstname.lastname@example.org within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.
Refund process in 3 easy Steps:
- Customer should raise a Refund request within 30 days from the delivered date.
- After verifying all the order information, we process the request for cancellation.
- Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).
Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.