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Easy and Secure Ordering
Your safety is guaranteed with us. Pickupflowers.com uses a high grade 256 bit encryption to encrypt your information before transmitting over the Internet. This encryption makes it very secure by preventing anyone from hi-jacking your important details. We will never share or sell your details to anybody. We believe in reducing the SPAM on the Internet and would not be sending you any marketing material unless you specifically request for it.
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- Thank you so much for your amazing service. My sister has received her flowers and loved them. I hope to use your service again and again. - GERALDINE DOYLE
- Having the online chat is a great and easy way to communicate.Thank you! - ANTHONY
- So easy to check out. I was talking to a flower shop in the city I wanted the flowers delivered to and had some major communication breakdown. This has taken all the hassle out of it. - DENNIS
- Customer Service was eager to help and, even offered a coupon at checkout. I have not seen that from anyone before. I have used Pickupflowers in the past and will continue to buy from them. I highly recommend Pickup flowers. - THOMAS
- Very easy to navigate through the website, selections and varieties of flowers abound. The order process was simple and quick too easy! I will use this service for overseas orders again! Thank you for the great customer service. - CASEY
- Love your service. Always timely and easy to select and pay online. Great offers too. My mom told me that she received very lovely and fresh fruit and flowers. Said it made her day getting them. Thank you. - LEWIS
- Placing the order was so easy, I relied on the live chat which was extremely helpful and efficient, looking forward to using this service again and again as I live in the US but have family in Monza, and am really happy I found a local florist. - MOSES
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Refund Policy:
At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.
Complaint Process:
At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to customerservice@pickupflowers.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.
Refund process in 3 easy Steps:
- Customer should raise a Refund request within 30 days from the delivered date.
- After verifying all the order information, we process the request for cancellation.
- Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).
Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.
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