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Easy and Secure Ordering
Your safety is guaranteed with us. Pickupflowers.com uses a high grade 256 bit encryption to encrypt your information before transmitting over the Internet. This encryption makes it very secure by preventing anyone from hi-jacking your important details. We will never share or sell your details to anybody. We believe in reducing the SPAM on the Internet and would not be sending you any marketing material unless you specifically request for it.
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- This is my first time to use online flower delivery and after trying other sites, and had a really hard time processing my order and payment, when I came to Pickupflowers, wow, it was fast and the live chat omer service was very helpful! - SARILIKHA
- Thanks for same day delivery option, and for adjusted delivery rates for future deliveries. Appreciate it. - KEN
- My only comment is that do not ask me again for the scan of my MasterCard and ID, this is my 3rd or 4th time using your service with the same details. As for the experience, I really love it. - JOHN
- Customer Service was eager to help and, even offered a coupon at checkout. I have not seen that from anyone before. I have used Pickupflowers in the past and will continue to buy from them. I highly recommend Pickup flowers. - THOMAS
- Thank you ... this industry has become very expensive and increasing order completion complexity - especially when ordering from overseas - am therefore happy that Pickup Flowers may be the shining exception!!! - DAVID
- Love your service. Always timely and easy to select and pay online. Great offers too. My mom told me that she received very lovely and fresh fruit and flowers. Said it made her day getting them. Thank you. - LEWIS
- Michael Jones gave me the wrong currency but that's because he assumed I was sending to Mexico. I was hard on him, but I know he was trying. Give him my best. I'm just a cranky old woman!! - SERENA
- We will deliver your order on the next day if we receive it by 12PM (time in usa)Teuseday through Saturday.
- If we receive the order after that, we will deliver it the Next Business day and inform you about it.
- We deliver only the finest quality of flower arrangements through the best local florists of usa.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone i.e., in usa)
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Refund Policy:
At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.
Complaint Process:
At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to customerservice@pickupflowers.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.
Refund process in 3 easy Steps:
- Customer should raise a Refund request within 30 days from the delivered date.
- After verifying all the order information, we process the request for cancellation.
- Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).
Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.
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