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- This is my first time to use online flower delivery and after trying other sites, and had a really hard time processing my order and payment, when I came to Pickupflowers, wow, it was fast and the live chat omer service was very helpful! - SARILIKHA
- The Support Agent Sheryl M is very efficient. She guided and answered me promptly. Looking forward for a pleasant business with u all. - GENISTON
- Well-designed website. Very easy to use, items on sales are well presented. - ROBERT
- I been using this sites for so long. Sending love packaged to my fiance, it always get there on time sometime gets there to early this only sites i can trust. Thanks.. you guys the are the best. - NICK
- Great site! Pick Up Flowers almost makes it easier to buy flowers in a foreign country than it is to call right here in my own city! Thank you for the ease and great value on your site. I recommend your site to anyone. - DAVIS
- My experience is superb. The support from live chat was incredible. The online information to make a selection and placing order is fantastic. I would not have any hesitations to give you 7 stars! - AKALUMA
- Placing the order was so easy, I relied on the live chat which was extremely helpful and efficient, looking forward to using this service again and again as I live in the US but have family in Monza, and am really happy I found a local florist. - MOSES
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.
At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to firstname.lastname@example.org within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.
Refund process in 3 easy Steps:
- Customer should raise a Refund request within 30 days from the delivered date.
- After verifying all the order information, we process the request for cancellation.
- Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).
Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.