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- Thank you very much, once again you prove that you are the best. Glad to do business with you, God bless you all. - Yunchina Alena, China
- Thanks so much, my grandmother was thrilled and said the flowers were beautiful ! - veronika hayden, United States
- Thanks for very nice customer service. My Girl Friend like it very much, keep up the good work. SCALE 1 to 100 I GIVE TO YOU 100 %. - MODESTO CONCEPCION, United States
- Thank you so much for sending the flowers again. She did receive them for sure! Thanks. She said they are lovely! - Ann Quinn, United States
- Both of my friends texted already to thank me. They've received the items. Thank you very much for the good service. Great job. - Rhodney Espares Teng, Philippines
- Thank you so very much for your help! My patents were thrilled, touched and moved to tears! Great service, I will definitely use you in the future! - anna barker, United States
- It gives me faith that I can now include your company as a responsible affiliate company for me. - Loretta M. Smith, United States
- The cut-off time for next-day delivery is 12 Noon (time in usa) for all flower bouquets and floral arrangements, Tuesday through Saturday.
- We use Fedex to deliver the flowers
- If we receive the order after that, we will deliver it the next business day and inform you about it.
- For Alaska and Hawaii we are unable to guarantee next day delivery due to the additional time needed by our shipping company to get flowers to these locations.
- If the recipient cannot be reached, we will deliver the flowers to a neighbour.
- Your order would be processed based on the success of charging your credit card.
- 6. Please also note that any changes and cancellations will not be accepted if your order has been shipped with Fedex for delivery.
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
- 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
At Pickupflowers, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.
- Product Not Delivered.
- Mismatch of the Delivered Product with description on the website.
- Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.
At Pickupflowers, we make every effort to ensure that customer support resolve the customer issues fast and impeccable.Customer can raise their Complaints by sending email to firstname.lastname@example.org within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.
Refund process in 3 easy Steps:
- Customer should raise a Refund request within 30 days from the delivered date.
- After verifying all the order information, we process the request for cancellation.
- Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).
Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.